Customer Support Team Leader - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/20/2025

A company is looking for a Customer Support Team Leader to lead a team of customer support agents in delivering exceptional service to healthcare facilities.



Key Responsibilities

Lead and coach a team of customer support agents to achieve top-tier performance metrics
Handle customer escalations and resolve complex issues professionally
Monitor team performance, identify trends, and implement performance improvement initiatives


Required Qualifications

Experience leading teams of at least 10 customer support agents
Extensive background in customer-facing roles with expertise in healthcare facilities
Proven ability to manage customer escalations effectively
Experience in remote work environments with multinational teams
Hands-on leadership style with a focus on mentoring and development More...

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