Manager Follow-Up - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/22/2025

A company is looking for a Manager Follow-Up to provide analytical expertise for the revenue cycle management process.



Key Responsibilities:

Lead and direct a staff of supervisors managing teams of up to 25 employees
Ensure patient calls are answered within service levels and handled with quality
Oversee contact center performance to consistently meet contractual SLAs


Required Qualifications:

3 - 5 years' experience in customer service within a hospital or healthcare call center
Strong organizational skills
Experience in leading and managing employees in a high contact center environment
Strong computer skills, including Microsoft Excel, Word, and PowerPoint
Outstanding time management skills with the ability to manage multiple tasks More...

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