Customer Care Manager - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/22/2025

A company is looking for a Customer Care Manager to lead and inspire a team of agents in providing excellent customer service.



Key Responsibilities

Supervise day-to-day operations and workflows in the Customer Care department
Ensure service level and quality standards are achieved in accordance with service objectives
Coach and mentor staff to deliver a high level of service and resolve escalated situations


Required Qualifications

3+ years of Contact Center experience
2+ years of previous experience supervising staff in a customer service environment
Bachelor's degree or equivalent work experience
Proficient in Microsoft Office Suite
Flexibility to support all hours of operation including weekends More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.