Senior Salesforce Consultant (Support) - Chicago Illinois

Company: Different Technologies Pty Ltd.
Location: Chicago, Illinois
Posted On: 01/22/2025

SMBHD () is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We're looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client's unique needs.
As a Senior Salesforce Consultant (Support), you will be a member of our Client Success & Support team focused on delivering ongoing Salesforce support to our Clients. As a critical member of the Client Success & Support team, you will work with many of our long-term clients to help them better leverage Salesforce to solve business challenges. You have an opportunity to have a major impact on our Client's businesses.
As a Senior Salesforce Consultant (Support), you will report to the Client Success & Support Team that is responsible for a large portfolio of our most strategic clients. You'll be an integral part of gathering business requirements, defining user stories, and working with a team to configure, setup, troubleshoot, and assist our clients with Salesforce.
You Will:

• Meet with existing SMBHD clients to understand their business processes and how Salesforce is leveraged for their business.
  
• Work collaboratively with the project delivery teams to ensure a smooth transition from project delivery to ongoing support occurs.
  
• Strategize and brainstorm with clients on the "Art of the Possible" and how Salesforce can be extended to better support their business.
  
• Assist with managing client communications and coordinating client requests/cases.
  
• Document user stories and functional requirements.
  
• Deliver declarative configurations in Salesforce and related Salesforce products.
  
• Work closely with Solution Architects and Senior Project Managers to ensure on-time and successful delivery for our clients.
  
• Coach and mentor junior analysts on Salesforce.
  
• Coordinate and execute data migrations from legacy systems to Salesforce.
  
  You Have:
  
  
  
  • Bachelor's degree in Computer Science, Mathematics, MIS, or related field.
    
  • 4+ years of experience in delivering technology solutions.
    
  • 2+ years working with Salesforce.com.
    
  • 1+ Salesforce Certifications
    
  • Proven understanding of the Salesforce Platform, including: MVC architecture, reporting, automation, and flows.
    
  • Understanding of core concepts of integration, APIs, and APEX triggers.
    
  • Exceptional analysis skills.
    
    Bonus Points:
    
    
    
    • 2+ Existing Salesforce certifications
      
    • Experience working with Field Service Lightning, Custom Development, and/or Integration
      
      Perks:
      
      
      
      • Medical, Dental, Vision & Disability Insurance
        
      • 401(k) with 6% match (no vestment)
        
      • Flexible schedule
        
      • An opportunity to work with a team that is passionate about Salesforce and delivering results
        
        Our Core Values:
        
        
        
        • Get S*&% Done.
          
        • Be Smart and Ambitious.
          
        • Be Compassionate Towards Everyone.
          
        • Come to Work Positive and Excited.
          
        • Be Collaborative with Sharp Elbows.
          
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