Senior Helpdesk Agent - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/22/2025

A company is looking for a Senior Helpdesk Agent - Remote in US.
Key Responsibilities

Diagnose and troubleshoot Level 2 problems with hardware, software, and peripherals
Document service orders and follow up for management reporting and client satisfaction
Coordinate user requests with external vendors and assist with team special projects

Required Qualifications

1+ years of experience in a technical (Level 1) support role
Working knowledge of Windows Operating Systems
Knowledge of identifying and troubleshooting IT-related issues
Working knowledge of MS Office
Strong knowledge of the entire support ecosystem More...

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