Director of Operations - Chicago Illinois

Company: Community Health Partnership of Illinois (CHP)
Location: Chicago, Illinois
Posted On: 01/23/2025

Community Health Partnership of Illinois (CHP) is a private 501(c)(3) not-for-profit organization in Illinois dedicated to serving its communities with primary preventative medical, dental, and behavioral health services. CHP has been in existence for over 50 years and has provided services to more than 10,000 patients from 6 counties across central and northern Illinois.
The Director of Operations is a senior leadership role that reports directly to the Chief Executive Officer (CEO) and is instrumental in shaping and driving the organization's success in strategic planning, operational efficiency, daily administrative operations, and team management. This Director oversees the optimization of FQHC operational processes, implements best practices to improve efficiency and productivity, and enhances patient engagement and services. They lead and manage a team of operational managers, ensuring that the organization meets its goals, including increasing the number of patient encounters across all centers.
Primary Responsibilities:

• Lead and manage strategic planning and implementation.
  
• Oversee operational processes, ensuring efficiency, productivity, and patient service delivery within the organization.
  
• Improve patient engagement; lead the development and implementation of new strategies to increase patient encounters and center profitability.
  
• Develop and monitor performance indicators, identifying areas for improvement.
  
• Guide and participate in policy development/implementation and ensure regulatory compliance with HRSA FQHC OSV, PCMH certification, UDS Reporting, FTCA Submission, Joint Commission, Annual patient surveys, and other oversight entities.
  
• Update HRSA forms, Needs Assessment, and zip code analysis.
  
• Supervise Data Integrity Specialist, Development activities, and all Operations Managers.
  
• Foster a collaborative, high-performance team environment.
  
• Review performance against Center's goals and objectives (business plan).
  
• Provide reports to subordinates on interpretation of results and approve changes in direction of plans.
  
• Present monthly reports on performance as requested by the President & Chief Executive Officer.
  
• Develop and recommend corporate operations policy within the Operations Department.
  
• Define and recommend objectives of the Operations Department.
  
• Develop specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
  
• Coordinate and collaborate with other departments of the Center in establishing and carrying out responsibilities.
  
• Review and approve Operations major projects involving major functional changes within the department's functional areas.
  
• Work with Medical and Dental Directors to coordinate and implement Performance Improvement and OSHA. Monitor their implementation in the centers. Establish objectives and procedures governing the performance and assigned activities.
  
• Issue specific annual objectives to immediate subordinates and review objectives of operation management.
  
• Select and maintain qualified personnel in all positions reporting directly and recommend compensation for them.
  
• Direct, monitor, and appraise the performance of departments immediately reporting and provide the necessary coordination between activities of departments.
  
• Identify training needs; initiate development of subordinates; recommend effective personnel actions.
  
• Maintain appropriate communications within areas of responsibility.
  
• Keep employees informed as to Center/Department plans and progress.
  
• Coordinate activities of assigned department duties at all sites with those of other Center departments.
  
• Seek mutual agreements on problems involving coordination.
  
• Consult with all segments of management responsible for policy or action.
  
• Ensure compliance with areas of responsibility.
  
• Make recommendations for improving effectiveness of policies and procedures.
  
• Provide orientation and on-the-job training for subordinates and ensure that the authority and responsibility for each position are defined and understood.
  
• Ensure that duties, responsibilities, authority, and accountability of all direct subordinates are defined and understood.
  
• Assume other activities and responsibilities from time to time as directed.
  
• Support recruiting, talent retention, and performance management processes.
  
• Participate in the development of incentive plans for all employees.
  
• Assist in writing and developing grants, contracts, and other funding initiatives.
  
  Minimum Qualifications:
  Master's degree in Health Administration, Hospital Administration, Public Health, or Public Administration or other related fields and three (3) or more years' experience; or a bachelor's degree and five (5) or more years work experience. Strong managerial, administrative, and supervisory skills. Participative management type-advocates team concept. Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature. Satisfactory communication skills, written and verbal. Results-oriented with the ability to balance other business considerations.
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