IT Infrastructure Support Engineer - Bilingual - Chicago Illinois

Company: Calsoft Systems, Inc.
Location: Chicago, Illinois
Posted On: 01/23/2025

AssociateFull-timeChicagoThis position is primarily responsible for providing implementation, support and maintenance of the technology components that comprise our client's network and infrastructure environments.Job Responsibilities and QualificationsEssential Functions

• Provide product and technical support for all versions of Microsoft's core business applications (i.e. Windows, Office), as well as virtualization environments built on Azure, Microsoft Hyper-V, and VMware.
• Project implementation and support services for Microsoft Server technologies (i.e. Windows Server, M365, SharePoint, Exchange, Active Directory, etc.).
• Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
• Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.
• Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.Supporting Functions
  • Collaborate with other team members to achieve team goals.
  • Share and support the activities of other team members.
  • Contribute to the improvement of department services, revenue/profitability, and procedures.
  • Understand and incorporate Calsoft values, mission, guidelines and policies into daily work.
  • Build and nurture positive working relationships with clients, co-workers and business associates.Skills and Qualifications
    • Good knowledge of Windows Server and Desktop Operating Systems.
    • Ability to work remotely with limited supervision.
    • Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand.
    • Experience with networking hardware, such as managed switches, routers, and firewalls.
    • Current technical certifications, such as MCSE, CCNA, Azure Certifications.
    • Hands-on technical experience and knowledge of LAN/WAN operations and protocols.
    • Ability to multi-task and adapt to changes quickly.
    • A keen ability to learn quickly and find resolutions to technical issues.
    • Analytical thinker with strong attention to detail.
    • Fluency in Japanese language reading, writing, and conversation.Others
      • Frequent travel to client sites within the Midwest required with occasional overnight or extended stays depending on project requirements.
      • Maintain valid Driver's License and personal use vehicle in reliable working order.
      • Work schedule availability must be flexible to support 24--7, including nights, weekends, and holidays.
      • Physical demands of this position require the ability to lift 60 lbs (i.e. a large server), as well as heavier items with additional help.
      • Statements in this Job Description are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Salary range: $60,000-$70,000/yearPlease send your resumes to resumes@calsoft.com.Apply to this job First name* Last name* Email* Title of the position you are applying for*
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