Client Success Enablement Specialist - Chicago Illinois

Company: Rewardgateway
Location: Chicago, Illinois
Posted On: 01/23/2025

Since 2006 we've helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, fast-growth HR Tech SaaS company we're flexible, inclusive and keen to meet individuals who are passionate about positively impacting the future of work.Your Role in our MissionAs we continue to scale and deliver on our mission to "Make the World a Better Place to Work" through "Enriching Connections, for Good" you will drive productivity across the ways-of-working through initiatives enabling Client Success Managers to undertake their tasks efficiently. You will support the Commercial Enablement Manager to build and execute strategic projects for improving the department's performance and culture and play a key role in optimising revenue and productivity across the wider EMEA commercial function.What's In It For Me?A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with a Glassdoor employer rating of 4.9 out of 5.Over 50 benefits in our employee benefits package including:

• A flexible holiday plan of up to 40 days per year
• -400 a year Wellbeing Allowance
• Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brandsFlexible, Hybrid Working:Collaboration, connection as a team, and strong internal stakeholder relationships are part of the "RG Magic" that makes our culture thrive. As a minimum our client success team works from our Tottenham Court Road office at least 2 days per week.Key Responsibilities
  • Work closely with the Commercial Enablement Manager and Client Success leaders on the coordination of strategic projects designed to improve performance KPIs and/or team culture.
  • Responsible for all tools and templates required in Client Success; keeping them updated and well organised - collaborating with Subject Matter Experts internally to translate knowledge into effective learning experiences and tools.
  • Analyse, measure, and report on the impact of ongoing projects, including but not limited to: Client Health Score, Net Promoter Score, influenced retention and revenue opportunities, productivity and time to value.
  • Identify and implement ways for Client Success to reduce time-to-value for customers and ultimately help increase retention, expansion and advocacy.
  • Create, deliver and scale go to market training strategies - supporting leadership to establish and maintain a Client Success training and coaching academy and work collaboratively with L&D to lead on inductions.
  • Be responsible for department operational processes; ensuring they are fit for purpose, known about and adopted.
  • Improve efficiencies through change management, process introduction and refinement, system updates and introductions. Remove as many obstacles as possible from the current Client Success workflow.
  • Collaboration with a variety of internal stakeholders for awareness and alignment on processes, tools and templates.
  • Work with the Revenue Operations team to derive the maximum benefit from tools and systems (e.g. Salesforce). Improve the understanding and best practise use across Client Success and assist with ongoing modification and configuration projects.
  • Collaborate with the Product Operations team to support and maximise product enablement.
  • Proactively gather and relay feedback to allow for continuous iterations on the wider commercial enablement strategy.Skills
    • Demonstrated experience of managing multiple projects
    • Strong understanding of Client Success fundamentals
    • Solid understanding of customer lifecycle (Sales and Client Success) methodologies and processes to increase revenue
    • Process driven and numerate with good reporting skills
    • Ability to produce user-friendly and easy to understand documentation
    • Previous experience of utilising Salesforce from a Client Success perspective, including reporting
    • Strong communications skills, written and verbal, together with excellent attention to detail
    • Proactive self-starter with the ability to work well independently and collaboratively in a fast-paced environment to achieve outcomes
    • Experience in change management with the ability to influence stakeholders to affect process change.
    • Understands the importance of up to date product knowledgeThe Interview Process
      • 30 minute online meeting with a member of our Talent Acquisition team
      • Take home assessment task
      • 90 minute interview and presentation of your assessment task with the Commercial Enablement Manager and Revenue Operations DirectorAt Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!
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