IT User Support Specialist 2 - Chicago Illinois

Company: The University Of Chicago
Location: Chicago, Illinois
Posted On: 01/23/2025

IT User Support Specialist 2
Apply remote type Onsite locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR28667
Department
BSD BIS - BSDIS
About the Department
Biological Sciences Division, Information Services (BSDIS) is the information technology group responsible for supporting the technology needs of the BSD.
Job Summary
Under general supervision, this position provides IT support to Linux workstations within BSD, there may be an occasional need to assist with Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware. This position may support one or more departments; interacting with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. This position will work independently while also working collaboratively within a team of other technicians assigned to other areas.
Responsibilities

• Troubleshoot and Resolve Issues: Diagnose and resolve hardware and software issues on Linux workstations, including operating system, network connectivity, and application-related issues.
  
• System Installation and Configuration: Install, configure, and update Linux workstations and related software packages according to organizational standards.
  
• User Support: Provide support to end-users, assisting with technical issues, software installations, and configurations for optimal workstation performance.
  
• Performance Monitoring and Optimization: Monitor workstation performance and implement optimization techniques to enhance system efficiency and user experience.
  
• Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability.
  
• System Imaging: Create, deploy, and manage system images for quick and efficient deployment of Linux workstations.
  
• Documentation: Maintain accurate records of workstation configurations, system changes, troubleshooting steps, and resolutions in technical documentation.
  
• Network Configuration: Configure network settings and troubleshoot connectivity issues, including DNS, DHCP, and static IP configurations.
  
• Security Compliance: Implement and monitor security configurations, including firewall settings, antivirus software, and user permissions to ensure compliance with company policies.
  
• Hardware Maintenance: Perform routine hardware maintenance, repairs, and replacements as needed for workstation longevity.
  
• Collaborate with IT Teams: Work with other IT team members on cross-functional projects, escalations, and problem-solving for broader system issues.
  
• Asset Management: Track and manage Linux workstation inventory, including hardware components, software licenses, and peripheral devices.
  
• Incident and Ticket Management: Use ticketing systems to manage and document support requests, incidents, and resolutions for tracking and reporting purposes.
  
• Continuous Improvement: Proactively identify areas for process and system improvements, contributing ideas to enhance workstation performance, security, and user experience.
  
• Mentor peers in the management of Linux workstations.
  
• With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures.
  
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
  
• Coordinates and implements updates to network hardware, software systems, and applications.
  
• Performs other related work as needed.
  
  Minimum Qualifications
  Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
  Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
  Preferred Qualifications
  Education:
  
  
  
  • Associates degree or greater.
    
    Experience:
    
    
    
    • 4 plus years directly managing Linux workstations.
      
      Licenses and Certifications:
      
      
      
      • CompTIA Linux+.
        
      • Linux Professional Institute Certification (LPIC-1).
        
      • Red Hat Certified System Administrator (RHCSA).
        
        Working Conditions
        
        
        
        • Office Environment.
          
        • Weekend/Evening Hours: Occasional evening and weekend work may be required to resolve outages or other service disruptions.
          
          Application Documents
          
          
          
          • Resume (required)
            
          • Cover Letter (preferred)
            
            When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
            Job Family
            Information Technology
            Role Impact
            Individual Contributor
            Scheduled Weekly Hours
            40
            Drug Test Required
            No
            Health Screen Required
            No
            Motor Vehicle Record Inquiry Required
            No
            Pay Rate Type
            Hourly
            FLSA Status
            Non-Exempt
            Pay Range
            $29.33 - $42.31
            The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
            Benefits Eligible
            Yes
            The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
            Posting Statement
            The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.
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