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Senior Manager, Rail Instruction - Chicago Illinois
Company: Disability Solutions
Location: Chicago, Illinois
Posted On: 01/23/2025
DescriptionSALARY$140,920.08POSITION SUMMARYManages and plans the implementation and administration of training programs for the Authority's Rail Operations employees, employees within other departments of the Authority, and outside agencies. Serves as subject matter expert relative to the content, execution, and delivery of rail operations training programs and ensures successful implementation in work procedures.QualificationsPRIMARY RESPONSIBILITIES - Oversees and directs rail instruction work methods, efficiency, safety conditions, and general appearance.
- Facilitates and supports training initiatives for Rail Operations.
- Oversees the training of all new rail operating personnel.
- Oversees contractually mandated operating certification program in the areas of safety, reliability and customer service.
- Initiates post-training review programs to ensure improved performance throughout an operating employee's career.
- Serves as subject matter expert relative to the content, execution, and delivery of rail operations training programs and ensures successful implementation in work procedures.
- Reviews established criteria for promotional programs, reviews eligibility for training opportunities.
- Administers department training requests, revision to short range plans, documentation of training activities, and expenditure of training resources.
- Partners internally to respond to requests for revisions to existing programs, development of new programs and training to meet long term agency directives (equipment, customer service, procedural/policies).
- Participates in the development, administration, and monitoring of programs, policies, goals and departmental objectives and ensures consistency of interpretation. Develops and executes methods to improve workflow and processes. Recommends and administers policy and procedural improvements.
- Manages the training and documentation of training for Authority Rail Operations employees.
- Provides recommendations for new Rail Operations employee training, refresher training, and other initiatives to ensure safe and reliable service.
- Monitors the proper documentation and maintenance of records related to Rail Operation employee training and qualifications.
- Oversees payroll, department budget, and various other administrative functions of the department and supervises the preparation and processing of personnel documents (e.g., requisitions, change notices, certifications, transfer cards, grievance responses, complaints, etc.).
- Coordinates departmental special projects and studies. Reviews, evaluates, and recommends various actions to ensure on-time, reliable, and safe service. Provides technical expertise to interagency and interdisciplinary task forces in the areas of rail operations training, safety, equipment design, and scheduling.
- Plans, assigns, reviews, and evaluates the work of staff to ensure that agency objectives are met. Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews, investigations and response to grievance. Prepares recommendations for discharge, responds to customer complaints, and monitors reporting supervisory and managerial employee observations.
- Hires, trains, develops, monitors, and evaluates performance of Instruction staff. Reviews and recommends personnel actions for approval.
- Performs related duties as assigned.MANAGEMENT RESPONSIBILITIESReporting to this position may include the following jobs:Job Title
- Manager, Rail Instruction
- Coordinator, Administration Support - Rail
- Rail Instructor I
- Rail Instructor II
- Rail Instructor IIICHALLENGES
- Maintaining familiarity with changing rail equipment and infrastructure utilized by the Authority and current and future technology relative to motorized transit vehicles.
- Maintaining "best practices" for industry-wide transportation training programsEDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor Degree in Human Resource Development, Operations Management, Business Management or a related discipline.
- Five (5) years' experience in operations management, transit operations, or operations/technical training; including experience in a multi-union environment managing multiple units.
- A minimum of three years of management experience preferred, or an equivalent combination of education and experience relating to this position.
- Must possess and maintain a valid State of Illinois driver's license.
- Must complete and maintain CTA Rail Safety Training certification.PHYSICAL REQUIREMENTS
- Must be able to traverse subway, elevated, street level right away and yards in various weather conditions and be able to perform other task (e.g. climbing on and off trains and manually operating switches.)
- Must be able to work around moving equipment and in the proximity of 600 volt DC electrical power.
- Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
- Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.KNOWLEDGE, SKILLS, AND ABILITIES
- Detailed knowledge of rail vehicle operations, including restoration of service, rail station operations rail terminal administration, and rail vehicle light maintenance as they related to Rail route operations.
- Detailed knowledge of pertinent rules, regulations, policies and procedures, and all collective bargaining agreements governing assigned employees.
- Working knowledge of the principles and practices of training program development, supervision, training, and administration.
- Strong project management skills.
- Strong verbal and written communication skills to work with diverse audiences.
- Strong leadership skills.
- Strong customer service skills.
- Ability to quickly identify problematic areas and finding resolutions.
- Ability to drive exemplary morale, culture, and employee engagement.
- Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions. WORKING CONDITIONS
- General office environment.
- Requires frequent travel to various field locations.
- Position is on-call 24-hours a day, 7-days a week for emergency response. Incumbent is required to work 12-hour shifts 7-days a week when an emergency is declared.
- Subject to weather conditions when traveling to field locations to evaluate service provision and conduct training.EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
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