Customer Service Representative - Rockford Illinois

Company: Help at Home
Location: Rockford, Illinois
Posted On: 04/05/2025

Help at Home is hiring! We offer weekly pay between $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) and a generous incentive program - up to $10,000* in bonuses per year!

Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.

Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care.

Benefits

Our team is the foundation of our work. We offer:

* Weekly pay of $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) based on experience
* Direct deposit or cash card offered
* Healthcare, dental, and vision insurance
* Paid time off
* 401k
* Ongoing, in-depth training opportunities
* Meaningful work with clients who need your help
* Career growth and experience with an industry leader with 40+ years of history in a high-demand field

Responsibilities

* Maintains assigned clients' files, employee files, and all related paperwork
* Provides direct training to field staff on client Care Plans
* Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
* Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
* Prepares and submits routine departmental reports, as required
* Records and maintains accurate documentation of the client's condition and overall service
* Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
* Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required
* Ensures compliance with local, state, and federal laws as well as with company policies and procedures
* Performs other job-related duties as assigned

Minimum Qualifications

* Bachelor's Degree preferred, but not required
* 2 years of management/supervisory experience is preferred, but not required
* At least 18 years of age required
* High school diploma or equivalent required
* Ability to work in a fast-paced environment and professional written and verbal communication skills

Physical/Travel Requirements

* Must be able to lift up to 15 pounds at a time
* Must be able to sit, stand, walk, or squat
* Must be able to occasionally lift up to 50 lbs. at a time
* Must be able to travel to client homes when needed
* Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview.

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information. More...

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