Head of Banking Fraud Operations - Chicago Illinois

Company: Tbwa Chiat/Day Inc
Location: Chicago, Illinois
Posted On: 04/17/2025

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.Adyen received its banking license in 2017 and since the last couple of years, we have made our foray into embedded finance, where we enable our platforms to offer financial solutions including banking, lending & issuing.Banking Fraud OperationsAs the head of banking fraud operations, based in Chicago, you will play a critical role in building Adyen's capabilities in this area, with a focus on fraud operations in support of our financial products, such as bank accounts, capital, treasury services and issuing. You are responsible for building and developing a team responsible for fraud detection, investigations, reporting and recovery activities. You will work with your team to identify points of fraud exposure and vulnerability, balancing this with opportunities to reduce false positives, and scaling Adyen's fraud operations.What you'll do

• Build, scale, and lead a world-class Fraud Operations team to maximise customer experience whilst combating fraud.
• Establish and track performance through data, so priorities can be adjusted accordingly.
• Be a key source of knowledge regarding fraud.
• Ensure operational excellence through process and controls design, discipline and quality assurance.
• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Build and maintain programs that incorporate best practices and adhere to applicable regulations.
• Drive the vision and strategy for the fraud team.
• Coach and mentor members of the team, and play a key role in their personal and professional development.
• Recruit and retain talent, who can contribute to Adyen and our merchants' growth.
• Be an ambassador of the Adyen Formula.Who you are:
  • You have 8 or more years of experience with fraud prevention, fraud detection and fraud investigation (forensics) and fraud remediation in the banking sector.
  • Experience in various jurisdictions is a plus, and understanding the differences and complexities between domestic and cross-border payments is a must.
  • Experience within a fintech- or financial services environment is a plus.
  • You have a strong understanding of fraud schemes (identity theft, transaction fraud, phishing, etc) and are generally familiar with the latest trends in bank frauds.
  • You have a strong understanding with risk management & mitigation (identifying, assessing, and mitigating risks related to fraud, with a focus on digital banking for businesses).
  • You have a strong understanding with fraud investigations, reporting, and recovery processes to minimize financial and reputational damage.
  • You are very familiar with financial regulations and anti-fraud laws (e.g., AML, KYC, GDPR) in global and multi-jurisdictional environments.
  • You are capable of growing and leading fraud operational teams, and fostering collaboration between fraud analysts, data analysts, and engineers to ensure a coordinated fraud prevention strategy.
  • You are able to inspire a compelling strategy to mitigate and anticipate fraud risks in banking, by defining what monitoring, continuous analysis, and metrics should be leveraged while bringing new perspectives to operations and the opportunity to automate using new technologies without losing quality.
  • You have strong communication skills and have the ability to align, communicate and implement solutions to combat banking fraud with cross-functional teams.
  • You have a customer centric approach, whereby you are able to adequately balance fraud prevention practices with maintaining a seamless customer experience.
  • Your strong sense of initiative and self-motivation will add value to a fast-growing business.What's next?Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.This role is based out of either our London or Amsterdam offices. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.Apply for this job
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