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Retail Mortgage Operations Manager - Carmel Indiana
Company: Merchants Bank of Indiana Location: Carmel, Indiana
Posted On: 09/08/2024
Description: The Retail Mortgage Operations Manager directs the daily activities of Mortgage Disclosures, Processing, and Closing. Managing Single-family operations for all Retail, BCU Bank Credit Union BCU Wholesale and BCU Mini Cor processes. A successful Retail & BCU Operations Manager will direct all related Retail and BCU Mortgage Operations related to single-family mortgage disclosures, processing, and closing activities in line with stated business objectives and in compliance with regulatory guidelines. Successful execution in high-performing team to produce best-in-class disclosing, processing, closing and general mortgage lending outcomes that limit compliance, credit and operational risk and positively influence customer experiences. After one year as our Retail Mortgage Operations Manager, you will know you were successful if you--- - Manage the single-family retail mortgage operations and BCU Wholesale process from the time the Loan Officer delivers a live application through closing the customer loan.
- Directly supervising Disclosures Analysts, Processors, and Closers through the Retail and BCU Processes (both Wholesale and Mini Corr)
- Implement and oversee quality control measures to ensure adherence to establish quality control processes across full mortgage operations functions.
- Perform routine quality checks on work performed by assigning team members to ensure ongoing quality expectations are met or exceeded.
- Monitor and manage the timeliness and quality of disclosures, processing and closing pipelines, and provide routine status reports to management team members as requested.
- Maintain systems and files in an audit-ready manner to ensure ongoing compliance.
- Respond to internal and third-party audits in coordination with other mortgage staff.
- Train employees within the department on compliance and credit issues and ensure department compliance and credit requirements are consistently and satisfactorily met. (especially Regulation B, C (HMDA) and other applicable laws and regulations).
- Directly accountable for the overall performance of the single-family mortgage processing function, relevant compliance and credit measures, and related outcomes.
- Provide exceptional customer service to both internal and external customers.
- Manage vendor relationships and report any issues through appropriate ticketing systems, IT, or management.Requirements: What we are looking for---
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