Sr. Business Support Specialist - Indianapolis Indiana

Location: Indianapolis, Indiana
Posted On: 01/15/2025

Sr. Business Support Specialist



Duties

The Logistics Group is responsible for back office functions with regard to Inventory and case management. This includes resolving rejects in our operating systems and researching problems that are encountered by our field representatives. We also administer loaner and demonstration equipment.



Develop, maintain, and or assemble information/ documentation that supports business operations and standard operating procedures for one of more business units Acts as the primary contact for escalated issues and requests concerning multiple, complex processes or procedures. Serves as a liaison to internal and external stakeholders as appropriate.



Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors. Make corrections or communicate errors to individuals that can make the corrections. Ensure established programs continue to best practices. Solicit feedback from others to improve current processes.



Act as a key resource to others in the department and to internal or external customers on programs and or procedures.



Skills

Advanced skills in the following:



Data Entry

Google Apps

Excel

Filing

Micorosoft Word

Strong organization and planning skills

Efficient and effective oral and written communication skills



Soft Skills:



Customer Service Focused

Friendly

Positive attitude

Empathetic





Education

High School Diploma

Associate's or Bachelor's degree is preferred More...

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