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Field Service Engineer III (Indianapolis, IN - REMOTE)(LCMS) - Indianapolis Indiana
Company: Thermo Fisher Scientific
Location: Indianapolis, Indiana
Posted On: 01/23/2025
Work ScheduleFirst Shift (Days)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionJoin the Thermo Fisher Scientific team and make a difference by enabling customers to find cures, to protect the environment, and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals.Location/DivisionOur company offers a comprehensive range of lab services, support, and supply management in one place. Our outstanding people can customize solutions to meet business needs, whether they require service for one instrument or support for all lab needs.To deliver service solutions without boundaries, programs are offered for all instruments, equipment, and laboratory supplies, regardless of vendor. As a laboratory partner, Thermo Fisher Scientific provides researchers what they need, when they need it, to improve their ability to focus on science and drive innovation. Let our expertise complement yours.How will you make an impact?As a Field Service Engineer, you will lead all aspects of field service support, customer relationship management, and provide detailed reports to our customers. You will collaborate with the Service Team to deliver technical expertise to customers, ensuring happiness and achieving high-quality results.This position will be remote and focus primarily on Central Indiana, (Indianapolis).What will you do? - Perform on-site installation, repair, preventative maintenance, qualification, and validation across the region.
- Provide phone, augmented reality, and live support to resolve customer service requests.
- Maintain schedule, track service calls, handle personal parts inventories, and build accurate service reports.
- Responsible for solving and diagnosing customer's LCMS issues by applying instrument performance reports, field representative documents, and diagnostic reports.
- Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
- Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
- Provide a communication link between the customer and the company to help ensure that effective service is provided.
- Regularly attend factory provided technical and service training on the newest and the latest quality products developed by Thermo Fisher Scientific.
- Assure the timely and accurate completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, and other administrative tasks.How will you get here?
- Minimum Education Requirement is a BS and/or graduate degree in Sciences, Engineering, Electronics, and equivalent experience.
- 5 yr hands-on experience operating analytical equipment.
- Experience with method development and analytical chemistry preferred.Knowledge, Skills, Abilities
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