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IT Technician - Davenport Iowa
Company: Crescent Electric Supply Location: Davenport, Iowa
Posted On: 05/06/2024
As an IT Technician Tier II at Crescent Electric, you will be responsible for the day to day support of the end user community. Primary Duties: - Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure.
- Log and track calls using problem management software, maintain history records, and related problem documentation.
- Handle problem recognition, research, isolation, resolution and follow-up for user problems coming from the Tier I Technicians or end user requests, referring more complex problems to the Tier III Technicians.
- Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved.
- Attend branch/company meetings and events as required. Overnight travel may be necessary.
Qualifications: - Ability to diagnose and resolve hardware, software and network related problems. Problem solving and analytical skills.
- Thorough knowledge of computer software packages, including word processing, spreadsheet, database, and Windows applications.
- Familiarity with various hardware and software products.
- Strong interpersonal skills with the ability to work with individuals at all levels of the organization.
Total Rewards and Benefits Crescent Electric's compensation package includes an array of top-tier benefit options, including: |
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