Desktop Support Analyst - Knoxville Iowa

Company: US Main
Location: Knoxville, Iowa
Posted On: 01/16/2025

Title: Desktop Support

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Location: 3406 E PLEASANT ST, 01H2M100, Knoxville, Iowa 50138

Duration: 12 Months contract



Required: MICROSOFT OFFICE 365, PC, PRINTERS, NETWORKING, IT INFRASTRUCTURE

Additional: CITRIX, CISC, ETHERNET, HW/SW, LAN/WAN, MICROSOFT TEAMS, RF, SERVER SUPPORT, TELECOM, TCP/IP, THIN CLIENT, VPN, WIRELESS



Duties:

The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, printers, server support and/or networking.



Skills:

Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows:
WINTEL/LINUX NetPC, Standard & Process PC's
HP & Manufacturing Printers (HP, Zebra, etc.)
Telecom - Ethernet, LAN/WAN, Firewall, Routers\Switches Cisco, TCP/IP, VPN & Wireless
Provide Standard and Local Software Support - MS Office 365, Microsoft Teams, etc.
Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
Maintain Dashboard Expectations for PC's, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
Attend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities



Education:

Two to Three years of IT infrastructure experience supporting Windows PCs, printer, and basic networking.
HS Diploma More...

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