Patient Services Resolution Representative - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/22/2025

A company is looking for a Patient Services Resolution Representative to handle patient inquiries and resolve billing issues.



Key Responsibilities

Manage inbound calls and provide customer service to patients and insurance companies
Resolve billing issues and update patient information while adhering to policies
Document customer issues and liaise with collections to ensure accurate account management


Required Qualifications and Education

1-2 years of customer service experience, preferably in healthcare
High school diploma or equivalent required
Experience in call center, customer service, or medical billing is preferred
Knowledge of medical insurance terminology is essential
Familiarity with basic ICD-10 and CPT coding is helpful More...

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