Emergency Services Specialist - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/22/2025

A company is looking for a Client Care Emergency Services Specialist to join their Client Care Team in a remote role.



Key Responsibilities:

Resolve emergency situations and complaints from clients, tour managers, and vendors
Act as the voice of the company to customers, ensuring quality interactions
Document and track issues for future trend analysis


Required Qualifications:

1 to 3 years of experience in a similar role
Associate's or Bachelor's Degree preferred, or a combination of education and experience
Strong computer skills, including CRM management and Microsoft Office
Ability to work in a stressful environment and manage conflict effectively
Spanish or French speaking skills are a plus More...

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