FMLA Customer Service Team Lead - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/22/2025

A company is looking for an FMLA Customer Service Team Lead.



Key Responsibilities

Manage and lead a team of 20 customer service specialists in administering absence management programs
Develop and monitor performance indicators, providing necessary feedback and training to staff
Ensure proper staffing and production levels are maintained to meet call volume demands


Required Qualifications

Bachelor's degree preferred; advanced degree is a plus
Minimum of 2 years of call center management experience required
Ability to work an evening schedule (PM) preferred
Knowledge of call center tools and Microsoft Office experience required
Experience in absence management or disability management in a corporate or consulting environment is a plus More...

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