Customer Service Assistant - Des Moines Iowa

Company: VirtualVocations
Location: Des Moines, Iowa
Posted On: 01/22/2025

A company is looking for a Customer Service Virtual Assistant to ensure a positive customer experience through various support channels.



Key Responsibilities:

Respond to customer inquiries via email, chat, and social media in a timely and professional manner
Troubleshoot customer issues and find satisfactory resolutions
Maintain detailed records of customer interactions and transactions


Required Qualifications:

Proven experience in a customer service role
High school diploma or equivalent; associate's or bachelor's degree preferred
Reliable internet connection and a quiet workspace
Experience with CRM software (e.g., Salesforce, Zendesk) is a plus More...

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