Remote Emergency Roadside Responder - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/24/2025

A company is looking for a Remote Emergency Roadside Telephone Responder.



Key Responsibilities

Answer high volume incoming calls from AAA Members in need of Roadside Assistance, providing exceptional customer service
Accurately input Member information and use online mapping tools to determine breakdown locations and tow destinations
Identify situations requiring special handling and provide clear information on service status, costs, and instructions to Members


Required Qualifications and Experience

High School Diploma or equivalent
One year of customer service experience, preferably in a call center
Previous experience with Salesforce is preferred but not required
Ability to work weekends, overtime, and/or holidays as needed
Stable, high-speed internet connection via Ethernet cable is required More...

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