Lead Support Engineer - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/24/2025

A company is looking for a Lead Support Engineer to provide high-level technical support and mentorship in server-related issues.



Key Responsibilities

Provide consultation to troubleshoot and solve complex customer problems related to server and authentication issues
Mentor peers and contribute to process improvements in support systems and products
Manage high-severity issues and collaborate with product engineering teams to enhance customer experience


Required Qualifications

Experience with server installation, configuration, and authentication protocols (e.g., Kerberos, LDAP)
Practical knowledge of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
Ability to document and analyze complex technical issues effectively
Experience in creating self-service content for customers
Willingness to be available for on-call support outside of business hours More...

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