Technical Operations Manager - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 01/27/2025

A company is looking for a Technical Operations Manager or Senior Technical Operations Manager.



Key Responsibilities

Respond to escalated client support calls for managed services and provide real-time resolution on various issues
Manage team operations, mentor team members, and drive priority incidents towards resolution
Prepare status reports, participate in pre-sales activities, and conduct audits to ensure adherence to policies


Required Qualifications

Experience in managing technical operations and customer engagement
Ability to mentor and enhance team skills
Familiarity with incident management and problem resolution processes
Experience in preparing technical documentation
Knowledge of identity and access management solutions is preferred More...

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