Bilingual Quality Analyst - Des Moines Iowa

Company: VirtualVocations
Location: Des Moines, Iowa
Posted On: 01/29/2025

A company is looking for a Bilingual Quality Analyst for the Community Impact Call Center.



Key Responsibilities

Conduct quality reviews across multiple channels and communicate assessments to team members
Collaborate with leadership to ensure quality standards align with operational objectives
Monitor calls, prepare reports, and support queue management to meet service levels


Required Qualifications

Bilingual in Spanish is required
Experience in telecommunications and customer service
Familiarity with speech analytics
Ability to analyze data trends and conduct focus groups
Experience in coaching staff on quality observations More...

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