Incident Response Specialist - Des Moines Iowa

Company: VirtualVocations
Location: Des Moines, Iowa
Posted On: 01/29/2025

A company is looking for an Incident Response Specialist to join their global incident management team remotely.



Key Responsibilities

Execute and improve ITSM processes related to Incident, Problem, and Change Management
Work with stakeholders to ensure process adherence and respond to escalations as part of an on-call rotation
Identify and manage risks while proactively reporting on design deficiencies and operational risks


Required Qualifications

Bachelor's degree in information technology, Project Management, or related field, or equivalent experience
At least 1 year of experience with ITIL based processes
Solid understanding and use of tools to automate processes or report on data (e.g., Jira, PowerBI)
Proven experience in a relevant field and/or a degree in related technologies
Hands-on experience in core focus areas More...

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