Director of Contact Center Projects - Des Moines Iowa

Company: VirtualVocations
Location: Des Moines, Iowa
Posted On: 02/01/2025

A company is looking for a Director of Projects specializing in Contact Center Change Management.



Key Responsibilities

Manage and oversee internal business projects and programs within the contact center department
Develop project profiles, business requirements, and comprehensive project status reports
Lead multiple projects and project teams, ensuring adherence to organizational policies and performance goals



Required Qualifications

Bachelor's degree required; years of experience may substitute for education
7+ years of project management experience
7+ years of system implementation experience
7+ years of managed care experience
PMP or Six Sigma Blackbelt certification preferred More...

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