Customer Success Manager - Wichita Kansas

Company: VirtualVocations
Location: Wichita, Kansas
Posted On: 09/21/2024

A company is looking for a Manager of Customer Success to lead a team focused on revenue retention and customer satisfaction.



Key Responsibilities

Provide mentorship and support to Customer Success team members, fostering professional growth
Oversee team performance and manage quarterly OKRs, ensuring alignment with company objectives
Conduct assessments of Customer Success Managers' books of business and develop retention and expansion forecasts


Required Qualifications

At least 3 years of experience managing a team
Management experience in B2B SaaS
Experience managing a quota-carrying team
Strong technical acumen for product support and data-driven insights
Proficiency in working with CRMs and related technology More...

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