IT SPECIALIST I - Leavenworth Kansas

Company: Kansas Employer
Location: Leavenworth, Kansas
Posted On: 11/20/2024

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13063087Page 1Position DescriptionPosition Title: Information Technology Specialist IDepartment: City Managers OfficeDivision: Information SystemsFLSA: ExemptRetirement: KPERSEffective Date: November 4, 2024GENERAL PURPOSEThis position provides internal support to the IT Director and all City facilities through theimplementation and upgrades of hardware and software systems, Help Desk support response andtroubleshooting for computers and systems. May help with the replacement of routers and switches,use of active directory, asset management, cybersecurity protocol implementation and dailyoperational support for City departments.SUPERVISION RECEIVEDWorks under the direct supervision of the IT Director.SUPERVISION EXERCISEDNone.ESSENTIAL DUTIES AND RESPONSIBILITIES(Duties listed below do not include all tasks which may be performed.)? Responsible for monitoring and responding to help desk reporting system, prioritizing requestsand providing IT support to resolve problems and troubleshoot systems. Serves as first point ofcontact for helpdesk tickets and problem resolution.? Performs all functions required to prepare and install microcomputers and related equipment,including connections to the data communications network.? Facilitates deployment and integration of new hardware and software technology solutions.Assists in preparation and installation of software and peripheral devices.? Assists with monitoring and integrity of system security to include removing malware and othersecurity threats in addition to management of password and identity integrity.? Provides support for commission meetings, board meetings, A/V meetings/conference rooms etc.? Assists IT staff, as needed, with installation, troubleshooting, repair and overall support of all Citycomputer systems.? Performs local and remote testing on equipment, including running computer programs todiagnose faults. Performs equipment repair, builds cable, replace boards and components toidentify or remedy failures. Assists in the diagnosis and resolution of software problems.? Prepares and coordinates sending equipment out for repair as required.? May provide support for end-user administration to include set-up and maintenance of accounts.? Deliver end user training on software and other technology.? Assists with policy development and/or revision in relation to computer system and network useand access within the City.? Responsible for ensuring internal troubleshooting documentation is accurate and updated.Submits proposed revisions to supervisor for review and applies any modifications.Page 2? Assists with maintaining system functionality and ensure that peripherals are working properly.? Manages project-related work alongside handling day-to-day issues.? Orders and inventories spare parts, including stripping surplus equipment for usable parts.? Operates other information technology related equipment such as scanners, printers, plotters,rgraphics equipment, etc.? Performs miscellaneous functions as required, including (but not limited to) calling vendors toreport/resolve problems, assisting with demonstrations and site preparations, and assisting inchanging microcomputer location.? Must be able to maintain confidentiality with what you may encounter on a daily basis.? Provides operational and troubleshooting support to all City departments for computer systems,telephones, applications, etc.? Assists users in maintaining the Citys cellular and land line phone systems.PERIPHERAL DUTIES? Serves on various employee or other committees as assigned.MINIMUM QUALIFICATIONSEducation and Experience:(A) Graduation from high school education or GED equivalent.(B) Associates Degree in Computer Science or related field, AND minimum of two years of computersystems experience with intermediate/advanced experience in maintenance, troubleshooting,installation, upgrading of personal computer hardware and software, Windows local and widearea networks OR equivalent combination of education and experience (in addition to theminimum) commensurate with AS or AA degree.ORBachelors Degree in Computer Science or related field.(C) Must possess a valid State Drivers License at time of application (and maintain for duration ofemployment) and meet insurability standards under fleet insurance policy.(D) Must successfully pass a background check, fingerprinting and NCIC certification required to More...

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