Staff Product Support Engineer - Topeka Kansas

Company: VirtualVocations
Location: Topeka, Kansas
Posted On: 01/22/2025

A company is looking for a Staff Product Support Engineer specializing in SSL, HTTPS, and Federal systems.



Key Responsibilities

Provide second line phone/email consultation to debug complex security/network problems
Collaborate with Engineering to assist customers with testing or troubleshooting
Document incident resolutions and develop training programs for the department


Required Qualifications

7+ years of experience troubleshooting SSL, HTTP, and TCP/IP
Experience with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization
Ability to read packet captures and experience with design and implementation
Hands-on experience with at least one public cloud (AWS/Azure/GCP)
Knowledge of web-based security and network infrastructure, including Security Proxies and Firewalls More...

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