Customer Resolution Specialist - Wichita Kansas

Company: VirtualVocations
Location: Wichita, Kansas
Posted On: 02/05/2025

A company is looking for a Customer Resolution Specialist (Remote).



Key Responsibilities

Investigate and resolve customer complaints related to mortgage servicing issues
Track, document, and manage complaints from receipt to resolution
Communicate with customers via phone, email, or written correspondence


Required Qualifications

Bachelor's degree in business, finance, or a related field is preferred
Minimum of 5 years of experience in customer service or mortgage servicing
Familiarity with Consumer Financial Protection Bureau (CFPB) guidelines
Ability to sit for extended periods while using a computer and phone
Ability to work in a standard office environment with minimal physical demands More...

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