Member Advocacy Specialist - Wichita Kansas

Company: VirtualVocations
Location: Wichita, Kansas
Posted On: 02/07/2025

A company is looking for a Member Advocacy Specialist to manage regulatory and high-risk complaints.



Key Responsibilities

Manage and oversee the resolution process for regulatory and high-risk complaints
Analyze complaints to determine appropriate actions for compliance with policies and regulations
Collaborate with internal stakeholders to resolve complaints and advocate for member interests


Required Qualifications

Minimum of 1 year of customer escalation experience in the financial services industry
Familiarity with regulatory complaint resolution processes preferred
Intermediate knowledge of banking regulations and compliance requirements
Proven ability to make sound judgments in resolving member issues
Strong organizational skills to manage multiple priorities and deadlines effectively More...

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