Customer Service Trainer - Lexington Kentucky

Company: VirtualVocations
Location: Lexington, Kentucky
Posted On: 09/14/2024

A company is looking for a Customer Service Trainer to design and implement training programs for staff and healthcare providers.



Key Responsibilities

Design and expand training materials and eLearning modules based on industry and departmental needs
Conduct training sessions and needs analysis to assess end user competencies
Collaborate with management to evaluate the effectiveness of training programs and revise as necessary


Required Qualifications

Three years of experience as a Customer Service Representative in managed healthcare or call center customer service
Experience in the healthcare insurance industry is strongly preferred
Experience with Customer Service systems such as Business Information systems and Health Management Systems preferred
Experience in developing or delivering adult learning preferred
Experience in technical or professional writing preferred More...

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