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Equipment Sales Associate - Louisville Kentucky
Company: ISCO Industries
Location: Louisville, Kentucky
Posted On: 01/17/2025
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members' growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.
Key responsibilities include:
- Primary support for inside sales / projects team and customer point of contact for execution on all key equipment projects as defined by the Equipment Directors
- Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes
- Supports the sales team in equipment proposals for bid opportunities
- Assist Equipment Director with problem solving and mitigation as necessary, including communication with sales team and customer to facilitate desired outcome
- Management and oversight of all rental credits submitted to the department. Review all credit requests and implement containment action and/or best practices as necessary to reduce similar credits in the future.
- Key project logistics: primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals
- Assist Equipment Director with on boarding, training and development of new Rental team members
- Missing accessory management for key equipment projects: Actively engages customers with missing accessories, tracks and resolves in a timely manner. Coordinate all billing related to missing accessories. Additional responsibilities include:
- Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:
- Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.
- Handling abnormal requests accurately and effectively, answering any questions.
- Proactively communicate best method to handle exceptions and deviations from the norm.
- Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.
- Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.
- Pro-actively meet with inside and outside sales team to develop strategies to increase efficiency in order execution and clarify procedures as needed
- Coach Less experienced team members on best system practices
- Cross train in other rental positions to assist during absences Minimum Qualifications for Consideration
- Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
- Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred
- Skills: Position requires knowledge of features, benefits and use/application of broad range of company products Preferred Behaviors
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest Preferred Motivations
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