Director, Managing Director- 401K Relationship Manager - Covington Kentucky

Company: Soteriare
Location: Covington, Kentucky
Posted On: 01/22/2025

Director, Managing Director- 401K Relationship ManagerApply locations Covington, KY time type Full time posted on Posted Yesterday job requisition id 2104688Job Description:The RoleThe Director, Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.The Expertise You Have

• We require associates in this role to hold Series 7 & 63 licenses.
• We prefer associates to have 3-5+ years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry.The Skills You Bring
  • Your retirement plan record keeping and administration experience.
  • Your relationship management experience.
  • You have excellent verbal and written communication skills.
  • Your excellent organization and time leadership skills and attention to detail.
  • You have shown problem-solving skills.
  • Your effective presentation skills, influence and negotiation skills.The Value You Deliver
    • Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships.
    • We are responsible for building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrate ultimate ownership and accountability for the relationship. Acts as the client's 'trusted advisor'.
    • Building client relationships to the highest level of decision makers.
    • Planning and conducting effective in-person and/or phone meetings.
    • Makes detailed plans and preparations for client meetings.
    • Accurately planning, influencing, and implementing Fidelity solutions to address needs.
    • Differentiating Fidelity's benefits approach against competitive benefit solutions.
    • Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially nonqualified plan design alternatives.
    • Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
    • Responsible for analyzing investment architecture and providing appropriate alternatives.
    • Identifying key drivers and maintaining consistent formal/informal contact with key client decision makers.
    • Actively facilitating Investment Review meetings.
    • Working closely and actively leading discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity.
    • Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
    • This includes problem resolution on behalf of clients to produce a satisfactory outcome.
    • Considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client.
    • Building and developing strong working relationships.The TeamFocusing on understanding and responding to clients. In this position, you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipating issues and/or concerns to proactively provide solutions.Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Relationship ManagementFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.About UsAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2For roles based in Ireland: Contact AccommodationsIreland@fmr.comFor roles based in Germany: Contact Accommodationsgermany@fmr.com
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