Digital Success Lead - Louisville Kentucky

Company: VirtualVocations
Location: Louisville, Kentucky
Posted On: 02/05/2025

A company is looking for a Digital Success Lead to enhance customer onboarding and engagement.



Key Responsibilities:

Facilitate seamless onboarding for new and returning customers, ensuring understanding of products and services
Utilize project tracking tools to maintain operational efficiency and proactively identify risks during onboarding and post-launch
Deliver engaging webinars and conduct check-in calls to assess customer satisfaction and foster ongoing communication


Required Qualifications:

Bachelor's degree or equivalent experience
0-1 years of experience in Customer Success, Customer Service, or account management
Strong organizational and time-management skills
Customer-centric mindset with a passion for customer success
Familiarity with CRM software and customer success tools More...

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