Operations Supervisor - Louisville Kentucky

Company: VirtualVocations
Location: Louisville, Kentucky
Posted On: 02/05/2025

A company is looking for a Supervisor- Operations to ensure high-quality service by coaching and developing customer service representatives.



Key Responsibilities

Coach and develop team to meet account-specific and organizational performance indicators
Monitor employee performance and manage coaching, recognition, and reviews
Handle escalated customer calls and promote teamwork within the organization


Required Qualifications

High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
1+ years of experience in customer service or call center, with at least 12 months in a supervisory role
Experience in the healthcare industry is preferred
Proficiency with relevant technology, including computers and software applications
Ability to drive team efficiency and manage workloads effectively More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.