Member Advocate - Louisville Kentucky

Company: VirtualVocations
Location: Louisville, Kentucky
Posted On: 02/05/2025

A company is looking for a Member Advocate who will manage communications with plan members regarding claims.



Key Responsibilities

Confer with members via telephone and email to address inquiries related to claims
Contact members to inform them of claim investigation results and necessary adjustments
Maintain records of member interactions and collaborate with other departments to resolve issues


Required Qualifications

High school diploma or equivalent required
1-2 years of customer service experience required
Insurance knowledge preferred
Proficient with Microsoft Office Suite or related software
Ability to work effectively in a fast-paced environment More...

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