Absence Customer Service Team Lead - Louisville Kentucky

Company: VirtualVocations
Location: Louisville, Kentucky
Posted On: 02/07/2025

A company is looking for an Absence Customer Service Team Lead to manage a team of customer service specialists in administering absence management programs.



Key Responsibilities

Recruit, develop, lead, and manage a high-performing workforce with minimal turnover
Monitor performance indicators and provide feedback, training, and corrective action as needed
Identify and implement process improvements to enhance operating efficiency


Required Qualifications

Bachelor's degree preferred; advanced degree a plus
2+ years of call center management experience required
Ability to work an evening schedule (PM) preferred
Knowledge of call center tools required
Experience in absence management or disability management is a plus More...

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