Field Support Representative - Portland Maine

Company: VirtualVocations
Location: Portland, Maine
Posted On: 01/23/2025

A company is looking for a Field Support Representative to provide support to Retail Field Teams and internal employees in a call center environment.



Key Responsibilities

Answer incoming calls and provide accurate solutions to various project-related issues
Document calls in a call center database and maintain knowledge of retail store procedures
Collaborate with team members to improve customer service and assist with escalations


Required Qualifications

High School degree or equivalent experience in customer service or call center support
Experience in the retail industry is preferred
Familiarity with Microsoft Office applications and call center databases
Ability to work in a hybrid office/remote environment
Bilingual skills may be required based on business necessity More...

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