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Customer Service Associate IV - Single Billing Office - Scarborough Maine
Company: MaineHealth
Location: Scarborough, Maine
Posted On: 01/26/2025
Description Clerical/Administrative SupportReq #: 19589Summary:Customer Service Associate IV - SBO role is the fourth level of a four level career path and acts as subject matter expert within team, works autonomously on special projects, handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Director as needed. May act as Team Lead or Peer Trainer.Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School Diploma or GED preferred. License/Certifications: HFMA Certified Revenue Cycle Representative (CRCR) or higher (must be completed within one (1) year of start date) For SBO Trainers only, must achieve MH RCM STEP Credentialed Trainer designation within three (3) months of start date. Experience: Three years of experience a related healthcare field or in a call center required. Prior leadership and/or training preferred. Demonstrates competency in all essential functions of a Customer Service Associate III - SBO role. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Proficient Microsoft Office skills. Knowledge of medical billing terminology, CPT, HCPCS, ICD
Additional InformationWith a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.If you have questions about this role, please contact Kerry A. Huckins at kerry.huckins2@mainehealth.org More...
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