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IT Field Services Technician - Baltimore Maryland
Company: Disability Solutions Location: Baltimore, Maryland
Posted On: 09/21/2024
The IT Support Analyst will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.The role: - Understands basic user technology issues and provides solutions based upon basic proven methods.
- Researches, evaluates, and provides technical solutions to address defined business requirements.
- Identifies alternatives and present recommendations that meet user needs and comply with established standards.
- Interacts with clients to process basic service requests or resolve basic technical problems.
- Replaces and rebuilds hardware components as needed.
- Installs/removes/configures basic software applications.
- User account administration
- Procurement in accordance with corporate guidelines
- Compliance with purchasing licensing guidelinesThe candidate:
- Associates degree in Computer Science, engineering, or related technical discipline.
- Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer
- (MCSE) certification is desired.
- Minimum of 2 years relevant direct IT technical support experience.
- Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.Why you should join Catalent:
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