Mobile Device Helpdesk Engineer / Telecom Support Specialist - Baltimore Maryland

Company: JASINT Consulting and Technologies, LLC
Location: Baltimore, Maryland
Posted On: 01/20/2025

Mobile Device Helpdesk Engineer / Telecom Support SpecialistJob Title: Mobile Device Helpdesk Engineer / Telecom Support SpecialistSalary Range: $33,421.54 - $45,217.39Hours: Regular Full-timeClearance Requirements: N/ADuties and Responsibilities:

• Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
• Activating new user accounts and performing initial setup for email, calendar, contacts, etc.
• Maintaining all wireless databases, inventories, audits, supplies, accessories, and Employee Acknowledgement forms, adhering to all related State policies and procedures.
• Processing and distributing all end users' wireless invoicing and personal usage summaries.
• Holding quarterly inventory meetings to review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other assigned processes.
• Coordinating with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
• Providing technical assistance for all wireless equipment.
• Other job-related duties as assigned.Responsibilities of Supervisor, in addition to the above:
  • Providing clear day-to-day direction to staff.
  • Acting as Point Of Contact (POC) to handle day-to-day work-related issues.
  • Identifying and providing training as needed.
  • Providing regular or as-needed updates/reports to MTA - IT Department Manager.
  • Ensuring all Telecommunication Service Requests (TSRs) are handled in a timely manner.Education and Years of ExperienceA Bachelor's Degree preferredRequired and Desired Skills/CertificationsN/AWhy JASINT?At JASINT, we are proud to boast a "together we can" attitude. Our goal is to provide top mission and Warfighter support at all levels, and that's why we are seeking you!We understand and respect the dedication and sacrifice required to serve our nation's greatest efforts, and our commitment in turn is to support YOU!JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays---even an additional day off for your birthday.*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT!***JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit .
    #J-18808-Ljbffr More...

        

    ---

    Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.

    ---