Crisis Response System (CRS) Phone Counselor Supervisor: Evenings - Annapolis Maryland

Company: Anne Arundel County Mental Health Agency
Location: Annapolis, Maryland
Posted On: 01/26/2025

Full time Monday through Friday 4:00pm - MidnightCrisis Response System (CRS) Phone Counselor Supervisor – Evenings
The CRS Phone Counselor Evening Shift Supervisor is responsible for managing the day-to-dayactivities of the Operations Center during the evening shift, including hiring, supervising andscheduling staff. The Supervisor reviews and approves Credible notes from mental health phonecounselors; provides monthly statistics to the CRS Director; and liaises with the Mobile CrisisTeam (MCT) Supervisor and Critical Incident Team (CIT) Supervisor to ensure timely andeffective communication and case-processing between MCT/CIT and operations.
The CRS Phone Counselor Evening Shift Supervisor supervises the evening Team Lead;maintains program policies, procedures, scheduling and workload of FT, PT and CPTemployees; ensures daily reviews client needs for appropriate follow-up actions; maintains anupdated resource for referrals; obtains feedback from partner groups and providers and makesneeded recommendations for improvement; reviews and approves Credible notes and providesfeedback to appropriate staff. Additionally, they assess the need for MCT or CIT interventionand communicates with teams to provide summaries of dispatch services; communicateseffectively with callers to diffuse crisis situations; provides support for clients and to theOperations team members through case debriefings.
Master's Degree in Social Work or Clinical Counseling required as well as an LCPC orLCSW-C.
Salary range $82,360.72-92,697.72 depending on experience, education, and credentials. Benefitsinclude: 10 days paid vacation and 5 days paid sick leave the first year (both vacation and sick leave canbe accrued indefinitely); Agency contributions to individual staffs' 403b account paid twice per year(following 6 months' employment) at a percentage rate approved by the Board of Directors; 12 paidholidays per year; health, vision and dental benefits (Agency pays 80% of the premium); long termdisability and AD&D insurance; reimbursement for licensure; continuing education assistance; use ofcompany vehicle for business purposes; free parking. Benefits are subject to change based on annualbudget and board of directors' approval.
Please forward resume and salary requirement to:AACMHA, Attn: Human Resources1 Truman Parkway, #101, Annapolis, MD 21401or email to HR@aamentalhealth.org
Salary requirement must be included to be given consideration for an interview.
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