Senior Manager of Service Design - Baltimore Maryland

Company: VirtualVocations
Location: Baltimore, Maryland
Posted On: 01/28/2025

A company is looking for a Senior Manager, Service Design.



Key Responsibilities

Develop and scale a cross-functional journey management practice across the organization
Manage and optimize end-to-end customer journeys, ensuring alignment with business goals
Facilitate stakeholder alignment around journey outcomes and shared KPIs



Required Qualifications

Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or a related field
10+ years of experience in user research, experience design, or service design
Proven experience in operationalizing journey management practices
Strong collaboration skills in a complex organizational environment
Deep understanding of user-centered UX design principles and methodologies More...

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