Bilingual Call Center Advocate - Baltimore Maryland

Company: VirtualVocations
Location: Baltimore, Maryland
Posted On: 01/30/2025

A company is looking for a Bilingual Call Center Advocate (Fluent Mandarin+Cantonese Required).



Key Responsibilities

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system


Required Qualifications and Education

High School diploma or equivalent required; some undergraduate education preferred
1 year of customer service experience; call center experience preferred
Proficient PC skills, including basic Microsoft Excel skills
Experience with EMR (Electronic Medical Record) documentation preferred
Fluent in Mandarin and Cantonese More...

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