Director, Customer Training *PC 154 - Gaithersburg Maryland

Company: Miltenyi Biotec
Location: Gaithersburg, Maryland
Posted On: 02/02/2025

Gaithersburg, MD1201 Clopper RoadGaithersburg, MD 20878, USAResponsible for strategically developing and executing customer training programs at the Miltenyi Innovation and Technology Center (MITC), aimed at enhancing customer satisfaction and driving revenue growth.Essential Duties and Responsibilities:

• Craft a compelling vision for customer training, aligning with organizational goals. Lead the execution of strategies that enhance customer satisfaction and revenue growth.
• Forge strong partnerships with global headquarters and our US sales team to ensure training effectiveness and alignment with North American priorities. Champion clarity and collaboration across teams.
• Take ownership of all aspects of customer training business processes. Ensure rigorous standards for trainer certification, evaluate program ROI, and design impactful training experiences.
• Continuously evaluate industry trends and best practices in training methodologies to help achieve our goals within Customer Training. Serve as a knowledgeable resource, guiding the organization in deploying optimal training approaches.
• Lead and mentor a dynamic training team to achieve excellence. Foster a culture of trust, transparency, and empowerment. Drive accountability for timely, high-quality deliverables.
• Develop tactical plans and messaging to promote customer courses, aligning with sales and revenue objectives. Utilize creative campaigns and tools to drive engagement and participation.
• Oversee the budget for customer training initiatives, as well as measuring ROI. Ensure resources are allocated effectively to maximize impact and achieve business goals.
• Act as a key ambassador for our company during customer visits. Gather feedback on training products and services, contributing to ongoing refinement and enhancement.Requirements:
  • M.S. in a life science-related discipline; At least 10 years' experience in training program development and management in a technical life science or similar setting; Or equivalent combination of education and experience (e.g., teaching adult STEM education).
  • Experience developing and establishing a diverse team of people managers.
  • Must have experience in designing and delivering training for customers.Knowledge & Skills:
    • Must have proven success in designing and executing successful training programs, and both traditional and modern training methods (in classroom training, e-learning, workshops, simulations, etc).
    • Excellent communication and project planning skills.
    • Proficient use of Microsoft Office365 tools, project management software, such as Jira, Cornerstone OnDemand LMS, and E-learning authoring tools such as Articulate, Captivate, Camtasia, etc.Abilities:
      • Ability to plan, multi-task, and initiate independent projects.
      • Proven track record in strategic leadership roles, with a focus on customer training or related fields.
      • Strong understanding of business processes and quality assurance principles.
      • Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels.
      • Experience leading high-performing teams, fostering a culture of innovation and continuous improvement.
      • Proficiency in budget management and financial analysis.
      • Customer-centric mindset, with a passion for delivering exceptional training experiences.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature-controlled facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment.Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.Miltenyi Biotec, Inc. participates in E-Verify.
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