Helpdesk Support Agent - Baltimore Maryland

Company: VirtualVocations
Location: Baltimore, Maryland
Posted On: 02/04/2025

A company is looking for a Helpdesk Support Agent to provide technical support for hardware, systems, and applications.
Key Responsibilities

Diagnose and troubleshoot Level 2 problems with hardware, software, and peripherals
Document service orders and follow up on completed orders for management reporting and client satisfaction
Coordinate user requests with external vendors and assist with team special projects as assigned

Required Qualifications

1+ years of experience in a technical (Level 1) support role
Working knowledge of Windows Operating Systems
Knowledge of identifying and troubleshooting IT-related issues
Working knowledge of MS Office
Strong knowledge of the entire support ecosystem More...

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