Client Service Representative - Baltimore Maryland

Company: VirtualVocations
Location: Baltimore, Maryland
Posted On: 02/05/2025

A company is looking for a Client Service Representative responsible for providing excellent client service to members and acting as the main point of contact for inquiries and issues.



Key Responsibilities

Act as the liaison between clients/brokers and relevant departments involved with the benefit plan
Deliver client complaints to appropriate departments and provide follow-up on claim issues
Foster relationships with internal teams and assist with the renewal of existing cases


Required Qualifications, Training, and Education

Bachelor's degree or equivalent work experience
1-3 years of Medical Claims experience is required
Intermediate-level experience with Microsoft Office applications is required
Experience with web-based applications is required
Claim processing experience is a plus More...

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