Workforce Management Manager - Baltimore Maryland

Company: VirtualVocations
Location: Baltimore, Maryland
Posted On: 02/07/2025

A company is looking for a Manager - Workforce Management (Reporting).



Key Responsibilities

Lead and mentor the workforce team while analyzing workforce data using Salesforce
Manage technician scheduling and logistics to ensure alignment with business needs and customer demand
Maintain accurate forecasting reports and generate metrics for leadership review


Required Qualifications

Minimum of five years relevant work experience in field service scheduling and logistics
Previous supervisory experience in leading remote teams within a telecom environment
Experience delivering service directly to residential customers
Strong background utilizing Salesforce for workforce management
Fiber or Telecom industry experience required More...

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